Benefits to Clients
Companies within the Service industry have chosen HowAreWe.com because they have recognised that good customer service is of paramount importance. HowAreWe.com collates the ongoing feedback from the customer journey, which enables organisations to keep a ‘finger on the pulse’.
We use the information provided by customers and produce graphical and statistical analysis which can be used to further enhance customer service.
The most significant benefit of HowAreWe.com is the immediate access to results of the customers feedback. The graphical results can be analysed through the website, 'live' at anytime. This analysis can be used to identify strengths and weaknesses for use when developing training programmes and employee development.
Large organisations with more than one 'line of business/market sectors' can compare and benchmark results. Regional comparisons and individual performance league tables can be implemented by the 'touch of a button'.
Service aspects such as front of house standards, customer care, service quality and flexibility, marketing and merchandising can be examined and targets for improvement can be identified. HowAreWe.com replaces the traditional approach of a manual paperwork process and the need to engage Mystery Shopper providers.